Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, company)
• Project data you upload or create
• Communications with our support team
• Payment and billing information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience

3. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.

5. Third-Party Services

We may share your information with third-party service providers who assist us in operating our platform, such as cloud hosting, payment processing, and analytics. These providers are bound by confidentiality agreements.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

7. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@terravo.io